Claims & Support

The right steps when you need us most.

The first 24 hours after a loss are critical

A delayed notification can give the insurer grounds to reduce or decline the claim. Whenever you are unsure, call us first.

What to do, in five steps. We run the process on your behalf.

1
Ensure safety
Protect yourself and others first; call emergency services if needed.
2
Document the incident
Collect photos, reports and relevant documents.
3
Call us
Contact us to open a claim and manage the process together.
4
Complete missing info
Share any documents requested by the insurer promptly.
5
Follow up
Track the file with us to keep the process moving.

One point of contact for every topic, before and after the policy.

We help you open and manage your claim file.

We present renewal alternatives before expiry.

We explain scope and deductibles clearly.

We handle policy copies and document requests.

We’re with you at every step of the insurance journey.